Yunus Arnold

Support, BI, Development & Design

About me

A small introduction about myself

Yunus Arnold

Support, BI, Development & Design

My passion for the Information Technology sector is equally matched by my experience and I am confident that I have the ability to grow, handle responsibility and build positive relationships with my work colleagues at all levels. Beyond that which is already mentioned below, I am someone who knows how to set goals and achieve them. I have a proven track record of being able to conceive, develop & execute strategies. I feel confident that my abilities and skills, coupled with my drive to succeed.

I am a very hardworking and diligent person. I am an extremely quick learner and prepared to go the extra mile to achieve my goals. I thank you for browsing my website and I am more than willing to discuss or meet with you at your earliest convenience.

Download Printable Resume Here

Technical Skills

Proficiency Indication

Infrastructure Support

Infrastructure Analysis

Business Intelligence

Technical

Photoshop

Databases

Work Experience

My Career History

Oct 2011
Present

SANLAM IT : MILLENNIUM PRODUCTION SUPPORT

Analyst Developer

  • Provide production solutions and support
  • Conduct ETL data procedures to aid developers and testers
  • Data analysis and system integrity maintenance
  • Prepare data, support testers and developers during quarterly system releases and system upgrades
  • Develop scheduled data extracts to provide statistics to multiple business units
  • Extract data to compile ad hoc reports according to requirements from multiple business units (MIS & Business operational)

Oct 2008
Oct 2011

SANLAM IT : ELECTRONIC DOCUMENT MANAGEMENT

Systems Analyst

  • Maintain and support electronic document environment
  • Monitoring and support of software infrastructure
  • Assist with creation, installation and deployment of software throughout the environment (IBM Websphere)
  • Support users with new business and production queries
  • Routine after hours software maintenance and configurations

Jun 2006
Oct 2008

SANLAM IT : SPF IT HELPDESK

Helpdesk Coordinator

  • Logged incident assignment
  • Follow through of high priority logged incidents
  • Remote user support on all software related incidents
  • Maintain and enhance user communications and relationships
  • Streamline user experience with helpdesk operations

May 2003
Jun 2006

T-SYSTEMS : IT SUPPORT HELPDESK

Helpdesk Operator

  • User account administration and troubleshooting
  • Telephonic support of logged incidents
  • Assigning logged incidents to the correct assignment group
  • Monitoring alerts, activities and applications
  • Remote troubleshooting via email, rightfax, IM and VNC

Education & Diplomas

My Academic Career

Jan 2015

Bytes Technology

Microsoft Certified Course 10774A

  • Querying Microsoft SQL server 2012 with T-SQL

Jan 2000
Dec 2002

OVAL INTERNATIONAL COMPUTER EDUCATION

National Diploma in Information Technology

  • Information Systems
  • Development Software
  • Technical Programming (Visual Basic, C, C++, JAVA)
  • Web Structure and Design
  • Database Management and Design
  • Communication and Networking
  • IT Soft Skills

Dec 1999

Trafalgar High School

Matric

  • English
  • Afrikaans
  • Biology
  • Physics
  • Accounting
  • Mathematics

Portfolio

showcase of my latest works

Get In Touch

Please feel free if you would like to have a chat.

Contact details

Helderberg, Western Cape, South Africa

+2782 660 6644

me@yunusarnold.co.za

www.yunusarnold.co.za

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